Data Protection Policy

899ok Privacy Policy — How We Handle Your Data

Your personal information is held in trust. 899ok never sells your data or shares it without your permission. This policy explains in plain terms exactly what data we collect, why we collect it, and how we keep it secure.

Last Updated: July 2026
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12 Chapters
Data Collection · Protection · Cookies · Your Rights
Estimated reading time: 8 minutes

Key Highlights at a Glance

Here's a quick summary before you read the full policy

🚫
Your Data Is Never Sold
899ok never sells your name, mobile number, email, or gaming data to any third party — ever.
🔐
AES-256 Encryption
All data is stored using bank-grade AES-256 encryption. Payment information is never stored on our servers.
✋
Your Control
You have the right to view, correct, and request deletion of your personal data.
📧
Opt Out of Marketing
You can unsubscribe from promotional emails or SMS at any time.

Why Data Protection Is a Priority for Us

Data protection is the foundation of trust at 899ok

Bank-Grade Security
899ok uses AES-256 encryption — the same standard used by banks — to protect your stored data. Payment information is handled separately by a dedicated, secured payment processor.
Minimal Data Collection
We only collect information that is strictly necessary to provide our services. No unnecessary data is requested or gathered.
We Follow International Standards
899ok follows international privacy standards. Regular third-party audits are conducted for data protection, and the results are reviewed internally.
No Annoying Ads
Your data is never shared with advertising agencies. It is not used for any third-party marketing — only for 899ok's own offers.
Transparent Identity Verification
Documents collected during the KYC (Know Your Customer) process are used solely to meet legal requirements. Once verification is complete, copies are held in secure storage.
Right to Erasure
If you close your account, your personal data will be deleted once the legally required retention period ends. You can also request corrections to your data while your account is still active.
In short: 899ok uses your data solely to provide services and meet legal obligations. We never sell your information. If you have any questions, contact our support team at any time.

1Definitions & Scope

This Privacy Policy applies to the 899ok platform and all its users. Throughout this document, "899ok", "we", and "our" refer to the entity operating the 899ok.bid website and its mobile application.

"Personal data" refers to any information that can directly or indirectly identify you — such as your name, mobile number, email address, date of birth, or IP address. "Processing" refers to any operation involving personal data, including collection, storage, use, analysis, or deletion.

By creating an account or using the 899ok platform, you agree to this Privacy Policy. If you do not agree, please refrain from using the platform.

2Information We Collect

899ok collects only what is necessary. A full breakdown is provided below:

Data Type What's Included Required?
Identity Information Full name, date of birth, National ID number Yes
Contact information Mobile number, email address Yes
Payment Information BKash/Nagad number, bank account (number only) Yes for payments
Device information IP address, device type, operating system Automatic
Activity data Login time, gaming history, transaction records Automatic
KYC Documents NID photo, selfie (for withdrawals of ৳50,000+) As Required

Payment card numbers and full bank account details are never stored on 899ok's servers — these are handled directly by the payment processor.

3How We Collect Your Information

We collect data in three ways:

  • Directly from you: You provide information directly when filling out registration forms, completing KYC verification, contacting support, or participating in surveys or competitions.
  • Automatically: While you use the platform, your IP address, browser information, login times, and activity logs are collected automatically.
  • From third parties: Transaction confirmation details are received from the payment provider during processing. No social media profile data is collected.
899ok will never call or email you asking for your password, OTP, or full payment details. If you receive any such contact, it's a scam — report it to our support team immediately.

4How We Use Your Data

899ok uses collected data for the following purposes:

  • Account management: For registration, login security, and account verification purposes.
  • Payment Processing: To process deposits and withdrawals and to detect fraudulent transactions.
  • Service Improvement: To analyse which features are most used and improve the platform accordingly.
  • Customer Support: To resolve your issues and maintain the context of previous interactions with our support team.
  • Legal Obligation: To comply with licensing requirements, Anti-Money Laundering (AML) regulations, and government directives.
  • Personalised experience: To show game recommendations and relevant offers tailored to your preferences.
  • Security: To detect unauthorized account access and identify system vulnerabilities.

For any use of your data beyond what is listed above, your explicit consent will be obtained beforehand.

5Data Sharing Policy

899ok does not sell your personal data. However, your information may be shared in the following limited circumstances:

  • Payment Processor: Only the information needed to complete transactions is shared with bKash, Nagad, Rocket, or your bank.
  • Game providers: Providers such as Evolution Gaming and Pragmatic Play can access minimal session data required to run games — not your identity information.
  • Security services: We work with specialist services for fraud detection and cybersecurity, but they are contractually bound to keep all data confidential.
  • Legal Obligations: Information may be disclosed in response to a valid court order or inquiry by a government authority.
Please Note: 899ok does not share your data with advertising agencies, data brokers, or marketing companies. If anyone claims they obtained your information from 899ok, that is false.

6Data Protection Practices

899ok uses multiple layers of security to protect your data:

  • AES-256 Encryption: All sensitive data stored on our systems is kept in encrypted form.
  • TLS 1.3 Connection: All communication between your browser or app and our servers is fully encrypted.
  • Two-Step Verification: An OTP is sent whenever a suspicious login attempt is detected.
  • Identity Access Control: Only authorised staff can access specific data, and every access is logged.
  • Regular Security Audits: Third-party experts conduct regular system audits.
  • Data Backup: Data is backed up regularly, and all backups are protected with the same level of encryption.

In the event of a security breach, affected users will be notified within 72 hours via email and in-app notification. We will clearly communicate the nature of the breach, its potential impact, and the steps we are taking.

7Cookies & Tracking Technologies

899ok uses cookies and similar technologies to ensure the platform functions properly and to improve your experience. The types of cookies used are explained below:

Cookies can be disabled through your browser settings, but disabling essential cookies may cause certain parts of the platform to not function properly.

8Data Retention

899ok does not retain your data longer than necessary. Retention periods vary depending on the type of data:

  • Account Information: Retained for as long as your account is active. After closure, kept for 5 years for legal compliance.
  • Transaction Records: Retention for 5–7 years is mandatory under Anti-Money Laundering (AML) law.
  • KYC Documents: 5 years from the date of verification.
  • Support contact: Deleted 3 years after last contact.
  • Logs & Activity Data: Automatically deleted after 12 months.
  • Marketing Consent: Removed from marketing lists immediately upon unsubscribing.

Once the retention period ends, data is securely deleted or rendered completely unreadable.

9Your Data Rights

As a 899ok user, you have the following rights:

Your Data Rights

899ok respects each of these rights for every player

👁️
Right of Access
You can request to see all the information 899ok holds about you. A complete copy will be provided within 30 days.
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Right to Rectification
You can request corrections to any inaccurate or outdated information. Contact our support team and the update will be completed within 7 business days.
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Right to Erasure
After your account is closed and the legally required retention period has ended, you may request that your data be permanently deleted.
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Right to Restrict Processing
You have the right to request that we stop using your data for specific purposes.
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Right to Data Portability
You can request a copy of the data we hold about you in a machine-readable format (CSV or JSON).
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Right to Opt Out of Marketing
You can opt out of promotional emails, SMS, or push notifications at any time — every message includes an unsubscribe option at the bottom.
To exercise these rights, email us at: support@899ok.bid

10Minor Protection

899ok is strictly for users aged 18 and above. We do not knowingly collect or store data from anyone under 18.

Date of birth is verified at registration. Age is re-verified later during the KYC process. If an underage account is identified, it will be suspended immediately and all associated data will be deleted.

If you know of anyone under 18 using 899ok, please report it to support@899ok.bid. We will act promptly.

11Policy Updates

Our Privacy Policy may be updated over time — due to new features, legal changes, or technological improvements. For significant changes:

  • An in-app notification will be sent at least 14 days before any changes take effect.
  • A summary of changes will be sent to your registered email address.
  • The "Last Updated" date at the top of the page will be changed.
  • For significant changes, a popup will be shown at login to confirm your consent.

Minor updates (such as spelling corrections or clarifications) may be made without prior notice, but the effective date will always be updated.

12Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please get in touch with us:

  • Email: support@899ok.bid (please mention data protection in the subject)
  • Live Chat: 24/7 Support in Bengali
  • Help Centre: /help-center

For data protection complaints, we provide an initial response within 48 hours and aim to reach a full resolution within 30 days. If you're not satisfied with our response, you have the right to escalate your complaint to our licensing authority.

Your privacy matters to us. We take every complaint seriously and work to provide real resolutions — not just formal replies.

How Much Your Data Matters to Us

For many people using online platforms in Bangladesh, the first question that comes to mind is — "Is my data safe?" It's a fair question. 899ok is ready to answer it: yes, your information is safe with us.

When you register on our platform with your name and mobile number, that information is a trust placed in us. 899ok respects that trust. We know many Bangladeshi players were once hesitant to share personal details online because various platforms would sell or share that data with other companies. We don't do that.

899ok has a dedicated team focused solely on data security. They monitor systems daily, watch for suspicious activity, and keep security patches up to date. We treat your data the same way a bank would.

One thing to clarify about payments via bKash or Nagad: 899ok never sees your bKash PIN or Nagad password. Payments are processed through the bKash/Nagad app on your phone — 899ok only receives a transaction confirmation.

Another important point is location tracking. The 899ok app does not track your phone's location. Your IP address is used only to approximate your country (for security purposes) — we have no way of knowing which neighbourhood in Dhaka you're in or where you're playing from.

We believe in being transparent about gaming history too. Your bets, wins, and losses are recorded by 899ok as part of your account statement — but this information never leaves our platform. Our Responsible Gaming system analyses your gaming patterns solely to help you: if someone appears to be playing excessively, they will be offered support.

At its core, 899ok's Privacy Policy comes down to this: your data is used solely to serve you — no one else. If you have any questions, reach out to us directly — we have nothing to hide.

Safe & Transparent

Your Data Is Safe — Play with Peace of Mind at 899ok

Licensed platform, encrypted data, Bangladeshi payment methods, and 24/7 support — all in one place.

18+ · SSL Secured · Data Never Sold

Licensed
SSL Secured
AES-256 Encryption
24×7 Support
Bangladeshi Payments

❓ FAQs

The best place to find 899ok's active promotions and bonus offers is the "Promotions" section of the app or the "Offers" section of the website — where you'll find full details and terms for every ongoing offer. There's no fixed update schedule: some offers are weekly (such as the reload bonus every Monday), some are tied to special occasions (Eid bonus, tournaments), and others are monthly. The quickest way to stay informed is to keep push notifications enabled on the app — you'll get an alert on your phone the moment a new offer goes live. A weekly promotions digest is also sent to your registered email, though you're free to unsubscribe at any time. If you're unsure about the terms of any offer, just ask via live chat — support is available in Bangla.

There are two ways to temporarily suspend your account. Option one: log in to the app or website → go to Account Settings → look for "Responsible Gaming" → select "Self-Exclusion". You can choose a period of 30 days, 90 days, 6 months, or 1 year. Option two: contact Support via live chat or email support@899ok.bid to request it directly — your account will be suspended within 24 hours. During self-exclusion, you will not be able to log in, but your balance remains fully safe. The account reopens automatically when the period ends, though you can extend it if you wish. To close your account permanently, contact Support as well — your full balance will be returned.
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